Shipping & Returns
Order Processing
- Orders are processed within 1-2 business days (excluding weekends and holidays) after payment is received.
- You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods & Delivery Times
- Standard Shipping: Estimated delivery within 3-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Overnight Shipping: Available for select locations, delivered within 1 business day.
- Shipping carriers include USPS, UPS, FedEx, and DHL, based on the shipping destination and selected method.
Shipping Rates
- Shipping charges are calculated at checkout based on weight, destination, and shipping method.
- Free Standard Shipping is available for qualify items (within the U.S.).
International Shipping
- We ship internationally to select countries.
- Customers are responsible for any customs duties, taxes, or import fees.
- International shipping times vary based on the destination and customs processing.
Returns & Refunds Policy
Returns Eligibility
- We accept returns within 30 days of delivery.
- Items must be unused, in original packaging, and in resellable condition.
- Certain items such as personal care products, final sale items, and gift cards are non-returnable.
Return Process
- Initiate a Return: Contact our customer support at help@usa-angel.com with your order number.
- Receive Return Authorization: We will provide return instructions and a return shipping label (if applicable).
- Ship the Item: Pack the item securely and send it back to our warehouse.
- Refund Processing: Once received and inspected, refunds will be processed within 5-7 business days to the original payment method.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- If a return label is provided, the shipping cost may be deducted from the refund amount.
At usa-angel.com, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 30 days of receipt for a full refund, provided the item is in its original condition and original packaging. Please review our detailed return process and guidelines below:
Return Conditions
- To qualify for a refund, the item must be returned in the original box and unopened.
- Damaged or Incorrect Items: If you receive a wrong or damaged item, we will cover the return shipping costs. If the return is due to other reasons, the customer is responsible for the return shipment.
- Please retain all original cartons and packing materials for the return. If the original box is not available, the item cannot be returned.
- Computers: If you wish to return a computer, do not create an account, password, or download any software. Please ensure the computer is reset to factory settings and returned without any changes to hardware or software. Returns are not accepted for computers that have been altered in any way.
- Vitamins: We cannot accept returns for opened bottles of vitamins or supplements.
Damaged Shipments
- In the event that your shipment is damaged in transit, we will file a claim with the shipping carrier. Please note that the claims process may take anywhere from 2 to 6 weeks to complete. We will make every effort to process your claim promptly, but reserve the right to complete the claims process before issuing a replacement or refund.
- If a damaged item is returned, we may provide free replacement parts if available. If you prefer to return the item instead of accepting replacement parts, it will be considered buyer's remorse.
Buyer’s Remorse
We do not accept returns for buyer’s remorse, which includes, but is not limited to:
- Items that do not perform as expected but are not defective or damaged (please note that certain opened items, such as vitamins and supplements, may not be eligible for return). Please contact us to inquire if your opened item qualifies for return.
- Accidental orders or orders of incorrect items.
- Returning a damaged item when replacement parts are available.
Defective or Incorrect Orders
If the item you received is defective or we made an error processing your order, please reach out to us to request a prepaid return shipping label. Upon receipt of the returned item, we will send a replacement or process a refund.
Refunds will be issued after the return is delivered to our warehouse.
Return Material Authorization (RMA)
To process your return, you must first obtain an RMA (Return Material Authorization).
To request an RMA, please send an email to rma@usa-angel.com with your order number and reason for the return. We will send you an RMA number via email within 24 hours. The RMA number must be printed on the return shipment.
Return Address
Please ship your return to the following address:
RMA Department
usa-angel.com
2440 Berkshire Ct.
Kissimmee, FL 34746-5419
Manufacturer Guarantees
usa-angel.com is not responsible for any guarantees or warranties provided by the product manufacturer. If your product has a manufacturer's guarantee, please contact the manufacturer directly for assistance.
At usa-angel.com, customer satisfaction is a top priority. If you need to return an item, we offer refunds or credits according to the following guidelines:
Refunds for Authorized Returns
- If the item is returned within 30 days of receipt and is in original condition and original packaging, we will issue a full refund.
- Incorrect or Damaged Items: If we shipped the wrong or damaged item, we will provide you with return shipping at no cost to you.
- Buyer’s Remorse: A 10% restocking fee will be applied to returns made due to buyer’s remorse. This fee covers the cost of processing and restocking the returned item.
- Shipping Costs: Shipping charges we incurred to send the item to you will not be refunded. Please note that even if you received “FREE SHIPPING,” a cost is still incurred for shipping the product to you, and this amount will be withheld from the refund.
Refund Process
- Refunds will be issued to the original payment method once the returned item is received, inspected, and approved.
- Processing time for refunds may take 5-7 business days after the return is received.
Unauthorized Returns
- Any returns that are made without prior Return Material Authorization (RMA) are considered unauthorized returns. These returns will incur a 10% restocking fee, and the refund will only be processed after we have verified that the item qualifies for return.
- Items returned without authorization may be rejected or returned to you at your expense.
Customer Service
If you have any questions or concerns regarding your refund, return, or credit, please feel free to contact our customer service team at accounts@usa-angel.com.
At usa-angel.com, we strive to ship orders as quickly as possible to ensure that you receive your products in a timely manner. If you have any inquiries regarding your order, please follow the guidelines below:
Order Cancellations
If you wish to cancel your order, please contact customer service as soon as possible. We will do our best to process your cancellation request before your order ships.
- To ensure that your request is easily identifiable, please include “Cancellation” in the subject line of your email.
- If we are unable to clearly identify your cancellation request, we will respond in the order the email was received.
Please note: Once an order has been shipped, we are unable to cancel or modify the order.
After Shipment
If your order has already shipped, please accept the package upon delivery. You may then request a Return Authorization to return the item for a partial refund, subject to our return policy.
Contacting Customer Service
For any order-related inquiries, please contact us at:
📧 Email: CustomerCare@usa-angel.com
📞 Phone: 877-535-5065
Our customer service team is available to assist with any issues regarding your order, shipping status, cancellations, and returns. We aim to respond to inquiries promptly to ensure a smooth shopping experience.
At usa-angel.com, we strive to ensure your orders are delivered accurately and promptly. However, we are not responsible for shipping charges when orders are returned due to undeliverable or insufficient addresses. Please review the following guidelines for undeliverable and insufficient address situations:
Return Due to Undeliverable Address
- If your order is returned due to an undeliverable address or insufficient address information, we will issue a refund for the cost of the item(s) only.
- Shipping costs, as well as up to a 10% restocking fee, will be deducted from your refund.
- Before placing your order, please ensure that the shipping address provided is accurate and complete.
Shipping Methods
- Most health and beauty items under 2 lbs are shipped via USPS.
- Electronics and furniture are shipped using UPS, FedEx, or a freight carrier.
- If you need to know the shipping method before placing an order or require alternative arrangements, please email us at help@usa-angel.com, and we will be happy to assist you.
Inspection Upon Delivery
- If you are not home when the package arrives, please check the box thoroughly right away and inspect the contents.
- If any items are damaged or missing parts, please contact us immediately at help@usa-angel.com, and we will assist you in resolving the issue.
At usa-angel.com, we want to ensure your order arrives as expected. However, if there are any issues with your shipment or order, please refer to the following guidelines:
Lost Shipments
- If you have not received your order and the tracking shows it has been delivered, you must report the issue to us within 30 days of the shipping date.
- You can monitor the shipping process using the tracking information provided in your account.
- After 30 days from the date the tracking shows the order as delivered, usa-angel.com is unable to assist with the lost shipment and will not reship the order.
Other Order Issues
- For any other issues not covered by our return, refund, or shipping policies, we require that you notify usa-angel.com within 30 days from the date of the order.
- We are committed to addressing any concerns or issues you may have, and reporting them within the specified timeframe ensures we can assist you promptly.
Contact Us
If you need assistance or have concerns regarding a lost shipment or any other order-related issue, please contact our customer support team as soon as possible at help@usa-angel.com.
At usa-angel.com, we take great care in packaging and shipping your orders to ensure they arrive in excellent condition. However, we understand that sometimes merchandise may be damaged during the shipping process. To ensure the proper handling of damaged items, please follow these guidelines:
Inspection Upon Delivery
- It is the customer’s responsibility to thoroughly inspect the package for visible damage before signing for it.
- If you notice any damage to the packaging (such as crushed, torn, or creased boxes), please note the damage on the delivery receipt and have the driver acknowledge it.
- If the driver will wait, open the package immediately and inspect the product for damage. If the product is damaged, also note this on the delivery receipt.
Reporting Damaged Items
- If you receive a damaged item, please contact us immediately by emailing us at help@usa-angel.com with your order number and description of the damage.
- If the signature is not required for delivery or if you are unable to accept the delivery, or if there is concealed damage, please report the issue to us within 24 hours of receipt to ensure we can assist you in a timely manner.
- Please do not refuse the shipment, as this may delay the claims process.
What Happens Next
- Once we have been notified of the damage, we will assess the situation and guide you through the next steps, which may include sending replacement parts, reshipping a replacement item, or issuing a refund, depending on the nature of the damage.
At usa-angel.com, we take great care in securing and shipping all packages. However, we understand that sometimes merchandise may be missed during the packaging process, or an item or package may be misplaced during shipping.
Customer Responsibility
It is the customer's responsibility to thoroughly inspect the package upon delivery. If any issues are noticed, please follow these guidelines:
- Visible Damage or Missing Items: If the package shows signs of damage (e.g., open box, creased box, or carrier-damaged box), or if an item is missing, please note the damage or missing item on the delivery receipt.
- If the Driver is Present: If the driver is waiting, open the package immediately to inspect the contents. If any items are missing or damaged, ensure that the driver acknowledges this on the receipt.
Reporting Missing or Damaged Items
- If you notice missing items or damage, inform us immediately by emailing us at help@usa-angel.com.
- If the delivery does not require a signature, or if you are unable to accept delivery, or if you notice concealed damage (damage not visible until the package is opened), please report it to us within 24 hours of receipt.
Important Reminder
- Please Do Not Refuse Shipment: If you notice an issue with your shipment, do not refuse the package. Instead, follow the procedures for reporting missing items or damages as outlined above.
By following these steps, we can work together to resolve any issues quickly and efficiently.
WRONG ITEMS:
At usa-angel.com, we make every effort to carefully pack and ship all orders, but we understand that occasionally mistakes may occur during the packaging or shipping process. If you receive a wrong item, we are here to assist you.
What to Do if You Receive the Wrong Item
- Inspect the Package: Please inspect the package thoroughly upon receipt, especially if the delivery requires a signature.
- Missing or Incorrect Items: If the item or items you received do not match your order, or if there are any missing items, please note the discrepancies immediately. If the package is visibly damaged (e.g., open box, creased box, carrier-damaged box), make sure to document this with the delivery driver.
- Damage to the Product: If you notice that the product is damaged, open the package and note the damage in front of the driver if possible.
- Notify Us Immediately: If you receive a damaged or incorrect item, please contact us immediately by emailing support@usa-angel.com. This will allow us to resolve the issue promptly.
- Concealed Damage or Missing Items: If there is no signature required for delivery, or if you find concealed damage or missing items after the delivery, please report it to us within 24 hours of receipt.
Important Note
- Do Not Refuse the Shipment: Please do not refuse the shipment, as it may complicate the resolution process.
- Timely Reporting: It is essential to report any issues with the shipment within the specified timeframe to ensure proper processing of your return, exchange, or refund.
We are committed to resolving any issues with wrong items promptly, and we appreciate your cooperation in following these guidelines.
At usa-angel.com, we strive to process and ship orders as quickly as possible to ensure timely delivery. If you wish to cancel an order, we will make every effort to process your cancellation request before the item is shipped.
Cancellation Request Process
- If you would like to cancel your order, please send an email to support@usa-angel.com with the subject line “Cancellation” to ensure that your request is easily identifiable.
- We will attempt to process your cancellation before your order is shipped. However, as our automated systems are designed to expedite order fulfillment, we may not always be able to process cancellation requests in time.
After Order Shipment
- Once an order has been shipped, it is no longer eligible for cancellation or modification.
- If your order has already shipped, please accept the package upon delivery. You can then request a Return Material Authorization (RMA) to return the item for a partial refund.
- Restocking fees and shipping charges may apply to returns.
If you have any questions or need assistance with a cancellation request, please contact us at help@usa-angel.com.
usa-angel.com guarantees that any item with an expiration date will have at least 90 days remaining from the date of receipt or will have an expiration date that allows for a reasonable amount of time to consume the product based on the manufacturer's recommended daily serving size.
If you receive a product with less than 90 days until expiration, or if the expiration date does not provide sufficient time to consume the product, please contact our customer service team for a replacement or refund.
We are committed to ensuring the quality and freshness of all our products, and we stand behind this guarantee to provide you with peace of mind when shopping with us.
At usa-angel.com, we use an automated system to purchase postage through competitive and reliable carriers. The postage for each shipment is paid through our system, and our shipping manager ensures that the shipping label is processed before the product is shipped. While we strive to ensure accurate postage calculations, occasionally, the carrier or shipper may make an error.
If you receive a package with insufficient postage or if there are postage due charges, we kindly ask you to accept or collect the package from the carrier by paying the postage due. Once you have done so, please send us the invoice (via email or text) showing the amount you paid for the postage due.
Refund Process
We will promptly refund the amount you paid for the postage due or insufficient postage. Please contact us with the details, and we will process your refund as soon as possible.
At usa-angel.com, we take full responsibility for ensuring that your order is delivered to you safely, easily, and on time. We apologize for any inconvenience this may cause and are committed to resolving any issues swiftly.
Thank you for your understanding, and we truly appreciate your business. It is our pleasure to serve you.
At usa-angel.com, the safety and well-being of our customers is our top priority. In the event of a product recall, we will provide accurate and timely information based on manufacturers' and regulatory agencies' press releases. This information will include the specific products involved in the recall and the necessary steps you should take if you have purchased one of the affected items.
Recall Information
- Recall notices will be posted on our website, shared via social media platforms, or sent directly to customers via email.
- Information will include details about the affected products, potential risks, and the manufacturer's instructions on how to proceed.
What to Do if You Have a Recalled Item
- If you have one of the recalled products, please follow the manufacturer’s instructions for returning or disposing of the item.
- If you are unsure whether your product is involved in a recall, or need assistance, please contact our customer service team at support@usa-angel.com.
- We will provide guidance on how to return the affected product and issue a refund or replacement, as per the recall procedures.
We are committed to keeping our customers informed and providing a safe shopping experience. Please check our website and social media pages regularly for updates.