Frequently Asked Questions (FAQs)

1. General Information

What is usa-angel.com?

usa-angel.com is a leading online retailer offering a wide range of products, including health & wellness items, vitamins, Disney gifts, apparel & clothing, home & kitchen essentials, and office supplies.

Where is usa-angel.com based?

Our business operates from our warehouse located at 3700 Commerce Blvd., Kissimmee, Florida, and serves customers across the United States.

Do you have a physical retail store?

Yes, we operate Disney Gifts, a retail storefront in Orlando, Florida, specializing in Disney-themed merchandise, clothing, and Florida souvenirs.

2. Ordering & Payments

How do I place an order?

1. Browse products on usa-angel.com
2. Add items to your cart
3. Proceed to checkout and enter your shipping and payment details
4. Review and confirm your order
5. Receive an order confirmation email

What payment methods do you accept?

We accept credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other secure online payment options.

Can I modify or cancel my order after placing it?

We process orders quickly, so modifications or cancellations may not be possible once an order is confirmed. Contact our customer support immediately for assistance.

3. Shipping & Delivery

Where do you ship?

We currently ship within the United States as our primary market, but we also offer worldwide shipping.

What are the shipping options and costs?

We offer Standard and Expedited shipping. Shipping rates are calculated at checkout based on weight, location, and shipping method. Free shipping may be available for qualifying orders.

How long does shipping take?

• Standard Shipping: 3-7 business days
• Expedited Shipping: 1-3 business days
• Processing time is usually 1-2 business days.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package on the carrier’s website.

1. How quickly will my order ship? Orders placed on "usa-angel.com" are typically processed within 1-2 business days (excluding weekends and holidays). If your order is received before 12 PM EST, it will generally ship the same day. You will receive a shipping confirmation email with tracking information once your order has shipped.

2. What shipping methods do you offer? We offer several shipping methods:

• Standard Shipping: Estimated delivery within 3-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• Overnight Shipping: Available for select locations, delivered within 1 business day. We use USPS, UPS, FedEx, and DHL based on the shipping destination and method selected.

3. Do you offer free shipping? Yes, we offer Free Standard Shipping on qualifying items within the U.S.

4. Do you ship internationally? Yes, we ship to select countries. Customers are responsible for any customs duties, taxes, or import fees, and shipping times may vary depending on the destination.

4. Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery, provided the items are unused, in original packaging, and in resalable condition.

How do I initiate a return?

1. Contact customer support at CustomerCare@usa-angel.com
2. Provide your order details and reason for return
3. Receive a return authorization and shipping instructions
4. Ship the item back to us
5. Once received and inspected, your refund or exchange will be processed

Do you offer refunds?

Yes, refunds are issued to the original payment method after the returned item is inspected and approved. Shipping costs are non-refundable unless the return is due to our error.

1. What is your return policy? We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition. Certain items, such as personal care products, final sale items, and gift cards, are non-returnable.

2. How do I return an item? To return an item, please contact our customer support at help@usa-angel.com with your order number. You will receive return instructions and, if applicable, a return shipping label.

3. Who pays for return shipping? Customers are responsible for return shipping costs unless the item is defective or incorrect. If we provide a return shipping label, the shipping cost may be deducted from your refund.

4. Can I return opened items like vitamins or supplements? No, we cannot accept returns for opened bottles of vitamins or supplements. Please refer to our full Return Policy for specific details on non-returnable items.

5. How long will it take to get my refund? Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

6. What if my item is defective or incorrect? If you received a defective or incorrect item, please contact us immediately at support@usa-angel.com. We will provide a prepaid return shipping label, and upon receipt of the returned item, we will send a replacement or process a refund.

Order Inquiries and Cancellations

7. Can I cancel my order? If your order has not yet shipped, we will do our best to process your cancellation request. Please contact us as soon as possible with the subject line "Cancellation." Once an order has shipped, it cannot be canceled, but you can request a return once you receive the package.

8. What should I do if my package was damaged during shipment? If your package was damaged during shipping, please contact us within 24 hours of receiving the item. We will guide you through the process of returning the damaged item and issuing a refund or sending a replacement.

9. What should I do if I receive the wrong item? If you receive an incorrect item, please notify us immediately at support@usa-angel.com. We will assist you in returning the wrong item and sending the correct one.

10. What should I do if an item is missing from my order? Please inspect your package upon delivery. If you notice any missing items, contact us immediately at help@usa-angel.com with your order number and details of the missing item(s).

11. What happens if my shipment is returned due to an undeliverable address? If an order is returned due to an undeliverable address or insufficient address information, we will refund the cost of the items only, minus shipping charges and a potential restocking fee. Please double-check your address before placing your order.

12. How do I report a lost shipment? If your shipment is lost, please report the issue within 30 days of the shipping date. We cannot assist with lost shipments after this period. Contact us at help@usa-angel.com for assistance.

5. Account & Customer Support

Do I need an account to place an order?

No, but creating an account allows you to track orders, save addresses, and receive special offers.

How can I contact customer support?

You can reach us via:

• Email: support@usa-angel.com
• Phone: (877) 535-5065
• Live Chat: Available on our website during business hours

What are your customer service hours?

Our support team is available Monday to Friday, 9 AM – 6 PM EST.

6. Wholesale & Business Orders

Do you offer wholesale pricing?

Yes, for bulk or business orders, visit wholesale.usa-angel.com for exclusive wholesale deals.

Can I become a reseller or distributor?

Yes! Contact us at sales@usa-angel.com to discuss partnership opportunities.

7. Promotions & Discounts

Do you offer any discounts or promotions?

Yes! Subscribe to our newsletter and follow us on social media for special discounts and seasonal promotions.

Do you offer gift cards?

Yes, we offer digital gift cards in various denominations.

If you have any additional questions, feel free to contact us at help@usa-angel.com! 

Product Quality and Expiration

1. Do you guarantee product freshness? Yes, we guarantee that any item with an expiration date will have at least 90 days remaining from the date of receipt. If you receive an item with less than 90 days until expiration, please contact our customer service for a replacement or refund.

2. How can I return an item that is damaged or defective? If your item is damaged or defective, please report the issue to us immediately at help@usa-angel.com. You will receive a return shipping label, and we will either send a replacement or issue a refund, depending on your preference.

Customer Service

3. How do I contact customer service for order inquiries? You can reach our customer service team at CustomerCare@usa-angel.com or call us at 877-535-5065. We are available to assist you with any order-related questions, cancellations, returns, or shipping inquiries.

4. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use the provided tracking number to monitor the progress of your shipment.

Wrong Items – Frequently Asked Questions (FAQs) | USA-Angel.com

1. I received the wrong item. What should I do?

If you received an incorrect item, please contact our customer support team within 7 days of delivery. Provide your order number, a photo of the item received, and a description of the issue. We will review your request and arrange for the correct item to be sent or issue a refund as per our policy.

2. What if I received an item that is different from what I ordered?

If the item does not match the product description or what you ordered, please report the issue immediately. Our team will verify the discrepancy and guide you through the return or replacement process.

3. Do I need to return the wrong item before getting a replacement?

Yes, in most cases, we require the incorrect item to be returned before a replacement is shipped. We will provide you with a prepaid return shipping label if the mistake was on our end.

4. How long does it take to receive the correct item after reporting a wrong shipment?

Once we receive your return and verify the issue, we will ship the correct item within 3–5 business days. You will receive a confirmation email with tracking information.

5. Will I be charged extra for a wrong item replacement?

No, if we sent the wrong item, we will cover all return shipping costs and send the correct item at no additional charge.

6. What if the wrong item I received is out of stock?

If the correct item is out of stock, we will offer you a full refund or suggest an alternative product of equal value. The choice is yours.

7. Can I keep the wrong item if I like it?

In some cases, we may allow customers to keep the incorrect item if returning it is not necessary. However, this is determined on a case-by-case basis. Please contact customer service for clarification.

8. What happens if I don’t report the wrong item on time?

We require all wrong item claims to be reported within 7 days of delivery. If you fail to report within this timeframe, we may not be able to process a replacement or refund.

9. What if my order contains multiple items and only one is incorrect?

If only one item in your order is incorrect, you need to report only that specific item. The rest of your order remains valid, and we will process a correction for the wrong item.

10. How can I prevent receiving the wrong item in the future?

To minimize such issues, always double-check your order details before checkout. If you have any special instructions or requests, include them in the order notes, and feel free to reach out to our support team for confirmation.

For further assistance, please contact USA-Angel.com Customer Support at support@usa-angel.com or call our helpline during business hours.