FAQ's
"usa-angel.com" has built automated systems to ship products as quickly as possible to ensure timely receipt of your order. If you have placed an order and wish to have it canceled, we will do our very best to process your cancellation request prior to your order shipping. To ensure your cancellation request is easily noticeable, be sure to use “cancellation” as the email subject. If we are unable to identify your cancellation request your email will be answered in the order it was received. After an order is shipped, we are unable to cancel or modify the order. If your order has already shipped, please accept the package and request a return authorization to return the package for a partial refund.
Unless noted otherwise in the ordering pipeline "usa-angel.com" ships all items the same day of receiving the order. We provide a shipping tracking number also. So you can track your product. You will receive notification of any delay or cancellation of your order.
Question: The Tracking number shows it has delivered. Where is my product?
1) We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9400111201237780482699. The tracking number shows it has already delivered. But sometimes the carrier made a mistake. Please check your mailbox and talk with your postman as well as your other family members. Please let us know we are waiting for your response. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
2) We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9400109699937228416924. The tracking number shows it has already delivered. I have attached the snapshot of the screen on your attachment for your kind consideration. But sometimes the carrier made a mistake. Please check your mailbox and talk with your postman as well as your other family members. Please let us know we are waiting for your response. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion.Thank you
3) Sorry to inform you that as per the tracking number it appears that the product has been delivered to your address. We have already communicated with the carrier for that. They are investigating the case. As per your mailman statement, it was delivered. So we need evidence. Please help us to resolve the issue. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: I never receipt my order. Where is my product?
1) We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9405511201238849453158. The tracking number shows it on the way. We are trying to communicating with the carrier about that & find out from our side. Please communicate with your postman for that. Sometimes the carrier made a mistake. We hope you will get it soon. Please let us know we are waiting for your response then we will send you the product again or we will refund you the money. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
2) We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9405511201238849453158. The tracking number shows "error". We are trying to communicating with the carrier about that & find out from our side. Something is out of our control when the package is in the carrier's hand. We understand your frustration. This is our responsibility to deliver the product to you. Please let us know which one you prefer between replacement and refund. So we can resend the product or initiate a refund. We are waiting for your response. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: Where is my product? Can you confirm my order shipping tracking number?
1) Dear Mr. Terrance Wells, Thank you for choosing "usa-angel.com". We are happy to confirm the shipping tracking number of USPS: 9400109699938339183552. Please keep the tracking number, communicate with your mailman and find it in your mailbox. We hope you will get it soon. For any information please feel free to contact us. This is our pleasure to serve you. Thank you for your passion. Thank you
2) We are extremely sorry for that. We have already shipped the product as we described before getting your request. Here is the tracking number of USPS: 9300120111402666581952. The tracking number shows it on the way. We hope you will get it soon. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: I never receipt my order. The tracking number shows my order returned to your address. Where is my product?
1) We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9300120111402086359100. The tracking number shows it came back to us. We are trying to communicating with the carrier for that & find out the reason from our side. If you want to get it we will send it to you again and let you know the new tracking number. We hope you will get it soon. Please let us know we are waiting for your response then we will send you the product again or we will refund you the money. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
Undeliverable & Insufficient Addresses:
"usa-angel.com" is not responsible for shipping charges when orders are returned due to undeliverable addresses. After the order is returned a refund will be issued. All shipping costs and up to a 10% restocking fee will be deducted. Before placing an order please check to make sure you are using the correct address. Most health and beauty items less than 2 lbs are shipped via USPS. Electronics and furniture are shipped using UPS, FedEx, or a freight carrier. If you need to know the shipping method before placing the order, please email us and we will be happy to inform you or if necessary set up alternative arrangements. If you are not home when the package arrives, please be sure to check the box thoroughly right away, open it and inspect the contents. If anything is damaged or missing parts, please contact us right away.
Wrong Address for Amazon & eBay:
Question: I think you are missing part of the delivery address. the complete address is: ...... Where is my product?
Question: The tracking number shows "Package is undeliverable". Where is my product?
3)In these circumstances, we are requesting you to receive the product from your mentioned address. We are waiting for your positive response. We are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
4) Sorry to inform you that we did the partial delivery for an unable inventory instead of 6 of 3. Please accept it and let us know then we will refund you the money for the rest of the 3. Again we are sorry and apologize for that inconvenience. We are waiting for your response. This is our pleasure to serve you. Thank you for your passion. Thank you
International Shipping Policy for eBay:
We do international shipping. We will send it to eBay global shipping center then they will send it to you. That means we are responsible for up to the global shipping center. Then you have to take care of the rest (customs and carrier).
"usa-angel.com" has built automated systems to ship products as quickly as possible to ensure timely receipt of your order. Also, we built automated systems for buying the postage with comparative and competitive carrier service. We ship the product by paying the shipping label from our system. Our shipping manager can’t ship the product until purchase the shipping label. “usa-angel.com” uses USPS, UPS, and FedEx to deliver orders. The item you are ordering dictates which carrier will be used. In most cases, items under 2 lbs are sent using USPS. Larger items will be sent UPS or FedEx ground. All standard deliveries can take 4 to 14 business days to arrive. Please note P.O. Boxes are not eligible for free standard delivery. If you are unable to use a physical address for shipping and use a P.O. Box, an additional shipping charge will be added to your total after the item is added to the shopping cart. If you would like to receive more information about our shipping capabilities please contact us.
Insufficient Postage or Postage Due:
"usa-angel.com" has built automated systems for buying the postage with comparative and competitive carrier service. We ship the product by paying the shipping label from our system. Our shipping manager can’t ship the product until purchase the shipping label. Sometimes the carrier or shipper made mistake. In these circumstances, we are requesting the customer to receive or collect the package from the carrier by paying the postage due or insufficient postage due and let us know or send by e-mail or text us the invoice. We will refund you the money that you paid for the postage due or insufficient postage. This is our responsibility that how early, easily, and safely deliver the product to our customers. We are sorry and apologize for any inconvenience. This is our pleasure to serve you. We appreciate your passion.
Question: Why the mailman charge me $ 2.44 for the package?
1) We are sorry for that. We have already paid for the shipping label. Sometimes the carrier or shipper made mistake. However, we will refund you the money. Please let us know/ send us the invoice. Again we are sorry for that. This is our pleasure to serve you. Thank you for your passion. Thank you
Lost Shipments & Other Issues:
If you have not received your order and tracking shows it has been delivered you must report it to us within 30 days of the shipping date. Tracking is provided on your account so you can monitor the shipping process. If 30 days have passed since tracking shows an order as delivered "usa-angel.com" is unable to provide assistance and will not reship your order. All other issues not mentioned in the above policies also need to be brought to "usa-angel.com"’s attention within 30 days.
"usa-angel.com" makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. It is the customer’s responsibility to thoroughly inspect packages before signing for them. Write down any visible damage such as box crushed torn, crease, etc.; please also make sure the driver notes the damage. If the driver will wait, open the package and note damage to the product. Inform us immediately by emailing us that you have received a damaged package. If the signature is not required for delivery, if you are unable to accept delivery, or if there is concealed damage please report it to us within 24 hours of receipt. Please Do Not Refuse Shipment.
1) We are sorry for that. Please send us a picture of it (damage item which you receive) for our review manager. We will send you the new one. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion.Thank you
2) Thank you for your prompt response. We send the product as we described but it was melted on the transaction period on the carrier hand. We are sorry for that. We are responsible for that. Please let us know do you want to return & refund or return & replace the product. We will send you the return shipping label for return the damaged item. We are waiting for your response. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
3) Thank you for your prompt response. We are extremely sorry for that mistake. After reviewing the case we have already sent you the new item again and also send you a return shipping label into the packet for return the wrong item. We hope you will get it soon. Please send the damaged item when you will get the new one. We are waiting for your response. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
4) Sorry to inform you that as per the picture it does not appear that the product was damaged. We have already communicated with the carrier for that. They are investigating the case. As per your mailman statement, it was delivered. So we need evidence. Please help us to resolve the issue. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
"usa-angel.com" makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be miss during the packaging process or the item or package can be missed during the shipping process. It is the customer’s responsibility to thoroughly inspect packages before signing for them. Write down any missing items such as the open box, crease box, carrier damage box, etc.; please also make sure the driver notes the missing item. If the driver will wait, open the package and note damage to the product. Inform us immediately by emailing us that you have received a damaged package or missing item. If the signature is not required for delivery, if you are unable to accept delivery, or if there is concealed damage please report it to us within 24 hours of receipt. Please Do Not Refuse Shipment.
Question: I received the shipment today. One item is a miss. Can you send the missing item?
1)We are sorry for that. Please send us a picture of it (the item which you receive with the packet) for our review manager. We will send you the rest of them. Again we are sorry and apologize for that. This is our pleasure to serve you.Thank you for your passion.Thank you
2) We are sorry for that mistake. Please send us a picture of that (which you receive) for our review manager. We will send you the rest of them or we will refund you the money. We are waiting for your response. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
3) Thank you for your prompt & positive response. We are extremely sorry for that mistake. After getting your response, we have already sent you the missing item and we hope you will get it soon. Again we are sorry and apologize for that mistake. This is our pleasure to serve you.Thank you for your passion. Thank you
4)Thank you for your prompt & positive response. We are extremely sorry for that. After getting your response, we are sending you a new one and let you know the tracking number. We hope you will get it soon. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you.Thank you for your passion.Thank you
Question: I received the shipment today. It only had 2, not 3 of the order. Can you send the 3rd, please?
8) We are extremely sorry to inform you that we have already shipped you the partial order delivery for our low inventory. We will send you the rest of the quantity ASAP when we will get our inventory. In this circumstance, we are requesting to wait for the rest or we will refund you the money for the rest. Please let us confirm.Again we are sorry for that inconvenience.This is our pleasure to serve you. Thank you for your passion. Thank you
"usa-angel.com" Guarantees any item with an expiration date to be at least 90 days from the date of receipt or an expiration date that will allow a reasonable time to consume based on the manufacturers recommended daily serving size.
Question: I received the product but the product is expired?
We are sorry for that. Please send us a picture of it (expire item which you receive) for our review manager. We will send you the new one. Also, we will send you the return shipping label for the return that expires the item. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion.Thank you
We would like you to be completely satisfied with your purchase. If you are not satisfied with any of the items you received and would like to return them.
30 Days Return Policy:
Return the item within 30 days of receipt, and we will issue a full refund, provided the item is in the box, and in the original condition. If we shipped a wrong or damaged item, we will provide you with return shipping; otherwise, you are responsible for the return shipment.
Please keep all original cartons and packing materials. If you do not have the original shipment box, the product CANNOT be returned to us.
For the computer, if you want to return the computer, please do not create an account and password or downloaded any softer ware, or change any software. Please reset the computer and return it without any change (hardware and software). Our return policy does not accept any hardware or software change.
For Vitamin, we can't accept the open bottle.
If a shipment is damaged in transit a claim is filed with the shipper. The claims process can take from 2 weeks up to 6 weeks. We will always do our best to get your claim processed as quickly as possible, but we do reserve the right to complete the claims process if necessary before reshipping or refund your purchase.
In the case that an item is damaged, we will provide free replacement parts if available. Please note, if you wish to return a damaged item when replacement parts can be sent "usa-angel.com" will consider the return buyer's remorse.
Buyer’s remorse includes, but is not limited to:
- If a product does not perform as expected and is not defective/damaged, please note not all items can be returned if opened such as vitamins and supplements. Please contact us to inquire if your opened item qualifies for a return.
- Accidental orders/ordering incorrect items
- If you wish to return a damaged item instead of accepting replacement parts.
If an item is defective or we made an error processing your order a prepaid return form will be issued for the return. After we verify the item(s) are being returned we will send a replacement. Refunds are issued after the return is delivered to the "usa-angel.com" warehouse.
You must obtain an RMA (Return Material Authorization) prior to shipping an item back to "usa-angel.com".
How To Obtain an RMA:
An RMA can be obtained by sending an email to [email protected] with the order number, and reason to return the item. We will issue an RMA number via Email, within 24 hours. The RMA number must be printed on the return shipment.
Return Address:
Ship your package to:
RMA Department:
"usa-angel.com"
2440 Berkshire Ct.
Kissimmee, FL 34746-5419
"usa-angel.com" is not liable for any guarantee or advertisement released by the manufacturer. If your product has any guarantee please contact the manufacturer for assistance.
Question: I received the product but I want to return the product. How can I return the product?
1) We are extremely sorry for that. We accept the return. Our return policy accepts it. Please put the request for a return. And send it back. We will refund you the money as per our return policy. Please check our return policy for more information.This is our pleasure to serve you. Thank you for your passion. Thank you
2) Sorry to inform you that as per our return policy we are not responsible for the return mailing label for this reason. We accept the return. Our return policy accepts it. So please put the request for return. And send it back. We will refund you the money as per our return policy. Please check our return policy for more information. This is our pleasure to serve you. Thank you for your passion. Thank you
3) Thank you for your prompt response. We have already enclosed the return shipping label on the attachment. Please see the attachment and print the shipping label for returning the product. Please flow the instruction. We are waiting for your response. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
4)We accept the return. Our return policy accepts it. So please put the request for return. And send it back. We will refund you the money or if you want to replace the item, we will replace the product. This is our pleasure to serve you. Thank you for your passion. Thank you
5) We accept the return. Our return policy accepts it. And sorry to inform you that we cannot accept the return open battle. Our return policy does not accept it. If you did not open the battle please put the request for return. And also inform you that if the product is correct, you are responsible for the return shipping label. Please send it back. We will refund you the money as per our return policy. We are waiting for your response.Again we are sorry and apologize for that inconvenience.This is our pleasure to serve you.Thank you for your passion. Thank you
6)Please let us know, if you were open to the battle, please keep it as a gift. Do not need to send it back. Or if you were not open the battle, please send it to us. We are waiting for your response.Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion.Thank you
7)Thank you for your prompt response. Sorry to inform you that we cannot accept the return open battle. Our return policy does not accept it. If you did not open the battle please put the request for return. And send it back. We will refund you the money. We are waiting for your response. Please see our return policy for more information.This is our pleasure to serve you. Thank you for your passion. Thank you
8) Thank you for your concentration that. We are extremely sorry for broken the item within a month. It was the used product as we described. Our return and refund policy is inconvenient for that. However, we will refund you the money after reviewing the case by our review manager.Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: I placed an order (a battle of the vitamin) and received the product but I want to return the product. How can I return the product?
1) Thank you for your response. We accept the return but we cannot accept the return open battle. Please let us know. Our return policy does not accept it. If you did not open the battle please put the request for return. And send it back. Sorry to inform you that we are not responsible for the return shipping label. This is a buyer's responsibility to return the product as per our return policy. And we will charge you 10% restocking fees. We will refund you the rest of the amount. We are waiting for your response. Please see our return policy for more information. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: I never receipt my order. The tracking number shows my order returned to your address. Where is my product?
1)We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9405511201238880571910. The tracking number shows it has returned to us but we did not get the product yet. However, as per our return policy, we are offering you to get the product again or refund you the money. Please let us know. So we can send you the product again or we can initiate the refund you the money. We are waiting for your response to resolve the issue.Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: Hi I recently made a purchase on your "usa-angel.com" online store but I was shipped an incorrect order I have tried getting ahold of you through phone calls. Please help me I need what I paid for. Youth hat you all sent me an adult size.
1) We are extremely sorry for that. We have already shipped the product as we described before getting your request. The tracking number shows it has already delivered to you.
We accept the return. Our return policy accepts it. So please put the request for return. And send it back. We will refund you the money or if you want to replace the item, we will replace the product. Or if you have already returned the product, please accept our apology and let us know the return shipping tracking number. So we can initiate a refund.Again we are sorry and apologize for any inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
2) We are sorry and apologize for that inconvenience. We understand your frustration. And this is our responsibility to deliver the product on time. But sometimes something is out of control when it was on the carrier facility on transaction toward delivery to the customer. It happens once a wiled. Please accept our apology and receive the product or return the product for a refund.
Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: I'm not going to pay to ship for the item you incorrectly shipped to me all I want is the correct size of hat I initially ordered.
1)We are sorry for that mistake. Please send us a picture of it (the wrong item which you receive) for our review manager. We are responsible to send you the return shipping label as per our return policy. We will send you the right item. Also, we will enclose the return shipping label to return the wrong item into the new package.Again we are sorry and apologize for that.This is our pleasure to serve you. Thank you for your passion. Thank you
2) We are sorry for that mistake. Thank you for your prompt response and alsoinform you that as per our return policy we are responsible for the return mailing label for this reason. We accept the return. Our return policy accepts it. So please put the request for return. And send it back. We will refund you the money as per our return policy. Please check our return policy for more information.This is our pleasure to serve you. Thank you for your passion. Thank you
3) Thank you for your prompt response. We have already enclosed the return shipping label on the attachment. Please see the attachment and print the shipping label for returning the product. Please flow the instruction. We are waiting for your response. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
4) We are extremely sorry for that. Please check the attachment for the return shipping label for returning the wrong item and we will refund you the money after getting the returning item. We are waiting for your response.Again we are sorry and apologize for that.This is our pleasure to serve you. Thank you for your passion. Thank you
Question: I bought a refurbished computer from your store. I received and use the computer in good condition but within a month the computer was broken. Can I get return the computer?
1) Thank you for your concentration that. We are extremely sorry for broken the item within a month. It was the used product as we described. Our return and refund policy is inconvenient for that. However, we will refund you the money after reviewing the case by our review manager. This is our pleasure to serve you. Thank you for your passion. Thank you
2) We are extremely sorry to inform you that our return policy does not accept the request. Our return policy is only for 30 days. Even the carrier does not allow showing the tracking information. So we are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: I placed the order yesterday. I did not receive the product yet. I want to return the product. What can I do?
1) Sorry to inform you that we have already requested the customer to refuse the packet/ do not receive the product then it would come back to us. We got the cancel request after sending the product. But we have already refunded the money as a customer request. The customer should have responsible for return the product. Please send it back and let us know. We are waiting for you. This is our pleasure to serve you. Thank you for your passion. Thank you
Return the item within 30 days of receipt, and we will issue a full refund, provided the item is in the box, and in the original condition. If we shipped a wrong or damaged item, we will provide you with return shipping; otherwise, you are responsible for the return shipment.
Up to a 10% restocking fee will be applied to authorized returns due to buyer’s remorse. Shipping charges that we incur sending the item to you will not be refunded. Please note that although you may have received “FREE SHIPPING” a cost is still incurred in a shipping product(s) to you, and this is the amount that will be withheld. Please feel free to contact our customer service center for any further questions regarding refunds.
A 10% restocking fee will be applied to unauthorized returns. Any returns received without authorization fall under this category.
Question: Where is my refund? / I return the product but I did not get a refund.
1)Sorry to inform you that we did not get the product yet. However, after getting your request we have already refunded you the money as per our return policy. Please check your account.Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
2)Thank you for your positive response. However, after getting your response we have already refunded you the money as per our conversation for settlement of the issue. Please check your account. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
3)Sorry to inform you that we did not get the product yet. Please let us know the tracking number so we can initiate a refund. We are waiting for your response. Again we are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
4)We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9405511201238880571910. However, after getting your request we have already refunded you the money. If you will get it, please send it back; don’t receive/keep the product. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
5)We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9405511201238880571910. However, after getting your request we have already refunded you the money. If you will get it, please do not send it back; please keep the product as a gift.Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
6)We are sorry for that mistake. In this circumstance, we are offering you $ 5 as a partial refund for that as per our conversation. Please let us know then we will refund you $ 5. We are waiting for your response.Again we are sorry and apologize for that. This is our pleasure to serve you. This is our pleasure to serve you. Thank you for your passion. Thank you
7)Thank you for your positive response. Sorry to inform you that we offer our price. We cannot make that much after deducting Amazon’s fees, carrier charge, packaging &handling cost, employment, and office expenditure. However, we are offering you $ 2 for your respect. Please let us know. Then we will refund you $2. Again we are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
8)We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9405511201238880571910. The tracking number shows it has returned to us but we did not get the product yet. However, as per our return policy, we are offering you to get the product again or refund you the money. Please let us know. So we can send you the product again or we can refund you the money. We are waiting for your response to resolve the issue.Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: The tracking number shows "Package is undeliverable". Where is my product? This item never arrived. Please give me a refund.
1) We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9305520111402626122433. The tracking number shows "Package is undeliverable". We are trying to communicating with the carrier about that & find out from our side. Please communicate with your postman about that. Sometimes the carrier made a mistake. We hope you will get it soon. Please let us know we are waiting for your response then we will send you the product again or we will refund you the money.
Sorry to inform you that we did not get back the product yet. We are waiting for getting back the product to refund you the money as per our return policy. This is our responsibility to deliver the product to you safely.Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: I received the shipment today. It only had 2, not 3 of the order. Can you send the 3rd, please?
1) We are extremely sorry to inform you that we have already shipped you the partial order delivery for our low inventory. We will send you the rest of the quantity ASAP when we will get our inventory. In this circumstance, we are requesting to wait for the rest or we will refund you the money for the rest. Please let us confirm.Again we are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
2) Thank you for choosing "usa-angel.com". We are sorry to inform you that we have already shipped the product as we described. Here is the tracking number of USPS: 9400111899563765492865. However, after getting the tracking status it shows the shipping is on the way. So we have already refunded you the money. If you will get the product, please do not send it back; please keep the product as a gift.Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: Hi I recently made a purchase on your eBay page but I was shipped an incorrect order I have tried getting ahold of you through phone calls and eBay and I get no response that is terrible customer service please help me I need what I paid for by June. Youth hat you all sent me an adult size.
1) We are extremely sorry for that. We have already shipped the product as we described before getting your request. The tracking number shows it has already delivered to you.
We accept the return. Our return policy accepts it. So please put the request for return. And send it back. We will refund you the money or if you want to replace the item, we will replace the product. Or if you have already returned the product, please accept our apology and let us know the return shipping tracking number. So we can initiate a refund.Again we are sorry and apologize for any inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
For Computers:
Sorry to inform you that we are trying to serve our best. Our customer care manager communicates with you to solve the issue. Even we are offering you the mouse and keyboard. We shipped the computer as we described. The computer was checked, wiped by Apple. Overall we accept the return. Our return policy accepts it. Please send it back; we will refund you the money as per our return policy. Please check our return policy for more information. Again we are sorry and apologize for any inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
Unless noted otherwise in the ordering pipeline "usa-angel.com" ships all items with invoice into the shipping package. Also, you will get the electronic copy on your e-mail or you can print the invoice copy from your account on our "usa-angel.com" website. We provide shipping and billing information also. So you can track your purchase order. You will receive notification of any delay or cancellation of your order.
Question: Please do not include or attach any invoice or any other sales or promotion paper on it.
1)Thank you for choosing "usa-angel.com". We will send you the product without the invoice. We will not attach the invoice or any other promotion paper as per your request into the packet. We need your constructive response for improving our service. Please give us encouraging feedback. This is our pleasure to serve you. Thank you for your passion. Thank you
"usa-angel.com" has built automated systems to ship products as quickly as possible to ensure timely receipt of your order. If you have placed an order and wish to have it canceled, we will do our very best to process your cancellation request prior to your order shipping. To ensure your cancellation request is easily noticeable, be sure to use “cancellation” as the email subject. If we are unable to identify your cancellation request your email will be answered in the order it was received. After an order is shipped, we are unable to cancel or modify the order. If your order has already shipped, please accept the package and request a return authorization to return the package for a partial refund.
Question: I'd like to cancel my order. / Please cancel my order.
1) Thank you for choosing "usa-angel.com". As per your request, we have already canceled the order. We hope you will get back soon. This is our pleasure to serve you. Thank you for your passion. Thank you
2)Sorry to inform you that we have already sent the product before getting your request. Here is the tracking number of USPS: 9400111201238849885956. We hope you will get it soon. Please do not receive the product. Please send it back. After getting it back, we will refund you the money. We are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
For Amazon:
Thank you for choose "usa-angel.com". We are sorry to inform you that please cancel the order from your side or communicate with Amazon to cancel the order. We are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: Why did I have to change my payment method twice. I used the same brand new card the second time. Does this mean I get charged twice?
Thank you for choose "usa-angel.com". Sorry to inform you that we are a seller. We do not charge your card. As a seller, we use the Amazon platform for sale. The customer's card charge by the Amazon website.
We are confirming that we received only one order from you. So we are sending you one item. We hope you will get it soon. If you have any concerns, please let us know before we shipped the product.Again we are sorry and apologize for any inconvenience. This is our pleasure to serve you. This is our pleasure to serve you. Thank you for your passion. Thank you
We offer our best, reasonable and competitive price. We are trying as a muse as we can. "usa-angel.com" offer competitive & comparative less price than Amazon & eBay. Our price is final. Our price match manager always updates the product price across from the vendor buying price. Our operating cost is not that much that the management cost & over hade is high so we can offer very competitive and comparative prices than the Big size operating costs.
Customer Offer Less Price:
Sometimes the customer offers fewer prices than our product listing price. The Customer has the right to do this. The customer can offer what offer they like. This is our pleasure that they like to buy the product and choose our site. This is our pleasure that we get a response from them. We get the response as advice and send it to our product costing department as a customer product price review. They work on it. But we can’t offer "best offer pricing" on our product list. Our product price is a fixed price. Our product pricing departments regularly work for a competitive and reasonable price for our customers.
Product Price:
We offer our best price according to our product price, shipping cost, handling cost & marketplace charge, etc. Also, we have to cover the shipping label signature confirmation, shipping insurance, return shipping label, missing, damage, replacement, return confirmation, chargeback claim, fraud & scam, etc. So we cannot make that much. Overall we are trying to serve our best. But we cannot compete with the other sellers. We offer to fix the price.
Question: Can I get the product for $ 500.00?
1) Thank you for choosing us. Sorry to inform you that we offer our best price according to our product price, shipping cost, handling cost & market place charge, etc. Also, we have to cover the shipping label signature confirmation, shipping insurance, return shipping label, missing, damage, replacement, return confirmation, chargeback claim, fraud & scam, etc. So we cannot make that much. Overall we are trying to serve our best. But we cannot compete with the other sellers. We are extremely sorry for that inconvenience.
But you will get a discount for multiple orders. It will show on your shopping cart. This is our pleasure to serve you. Thank you for your passion. Thank you
Question: I received the wrong product. What can I do?
1) We are sorry for that mistake. Please send us a picture of it (the wrong item which you receive) for our review manager. We will send you the right item. Also, we will send you the return shipping label to return the wrong item.Again we are sorry and apologize for that.This is our pleasure to serve you. Thank you for your passion. Thank you
2) We are sorry for that mistake. Please send us a picture of that (which you receive) for our review manager. We will send you the rest of them or we will refund you the money. We are waiting for your response.Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
3) Thank you for your prompt response. We are extremely sorry for that mistake. After reviewing the case we will send you a new correct item again and also send you a return shipping label into the packet for return the wrong item. We hope you will get it soon. Please send the damaged item when you will get the new one. We are waiting for your response.Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
4) We areextremely sorry for that mistake. We are sending you the correct item. Here is the tracking number of USPS: 9400111899563537604304. We hope you will get it soon. Please keep the wrong product as a gift. Do not need to send it back.Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
5) Thank you for your prompt response. We are extremely sorry for that mistake. After reviewing the case we have already sent you a new correct item. Here is the tracking number of USPS: 9400111899563978755214 and also send you a return shipping label into the packet to return the wrong item. We hope you will get it soon. Please send the wrong item when you will get the correct one. We are waiting for your response. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
7) Sorry to inform you that as per the picture it doesn't appear that the product was wrong. Our customer care manages to investigate the case. So we need more evidence. Please help us to resolve the issue. This is our pleasure to serve you. Thank you for your passion. Thank you
For Vitamin:
1) We are extremely sorry for that. Please send us the picture of it (the wrong item which you receive) for our review manager that we understand which one you receive. We are not the manufacturer, we are a trader. Sometimes the manufacturer changes their label but the ingredients are the same. Please see the backside of the label. Even there has a contact number for more information. We will send you the right item or refund you the money.We are sorry and apologize for that.This is our pleasure to serve you. Thank you for your passion. Thank you
2) Thank you for your quarry. This is the right item that you order as well as UPC and product description. The manufacturer changes its packet label. Please see the backside of the battle. There was a description of the ingredients. If you have any questions, please let us know even there have a contact number for more information. We are a trader, we are not a manufacturer. If you want to return the product, please send it back, we will refund you the money. The product is right & correct. This is our pleasure to serve you. Thank you for your passion. Thank you
3) Thank you for your quarry. This is the right item that you order. But the product label is different than the old one. Recently the manufacturer changes its product label instead of the old one. They don’t produce the old ones anymore. They only produce that one which we send you. The manufacturer changes its package label. Please see the backside of the battle. There was a description of the ingredients. If you have any questions, please let us know even there have a contact number for more information. We are a trader, we are not the manufacturer. You have the right to return the item. If you want to return the product, please do not open the battle. Our return policy doesn’t accept open battle; please send it back, we will refund you the money. The product is right & correct. Again we are sorry and apologize for any inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
4) We accept the return. Our return policy accepts it. So please put the request for return. And send it back. We will refund you the money.Please let us know, if you were open to the battle, please keep it as a gift. Do not need to send it back. Or if you were not open to the battle, please send it to us. We are waiting for your response. Thank you for reviewing the product feedback. And thank you for your passion. This is our pleasure to serve you. Thank you for your passion. Thank you
5) This is the right and correct item/product which buyer orders as on the listing as well as UPC and product description, ingredients, and manufacturing and packing. We shipped the materially correct product from our product list. This is the correct item. The ingredients are correct like the product description. The item UPC is correct. The manufacturer and packing size is correct. The product serving size is correct. Everything is correct. This product is intact, brand new, shelled,and expired date & tag on it. Please take the necessary steps. We are extremely sorry for that mistake. We are sending you the correct item. Here is the tracking number of USPS: 9400111899563537604304. We hope you will get it soon. Please keep the wrong product as a gift. Do not need to send it back. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
6) Thank you for your prompt response. This is the right and correct item/product which you order as on the listing as well as UPC and product description. Please let us know, if you were open to the box, please keep it as a gift. Do not need to send it back. And let us know which size you want. We will send it to you. Or we are offering you a $5 refund as partial payment to resolve the issue. We are waiting for your response. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
The recall information provided here is based on manufacturers' and regulatory agencies' press releases that involve products sold through "usa-angel.com". The information includes the products involved and the steps on what you should do if you have one of the recalled items. We will post the news or blog or post or tweet on our web site or our social media page or email to the customer for any Recall product.
Question: I received the product recall notice. Please refund the order?
We are sorry to inform you that the product, the manufactured, and the whole seller does not allow or accept the claim. Maybe he recalled the product was a different serial or batch than the product. In this circumstance, we are unable to refund the product. Even for the refund, we require the product back. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
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