Shipping & Returns

SHIPPING POLICY:

Unless noted otherwise in the ordering pipeline "usa-angel.com" ships all items the same day of receiving the order. We provide a shipping tracking number also. So you can track your product. You will receive notification of any delay or cancellation of your order.

U.S Shipping:

Flat: same cost to all buyers.

Services:

Standard Shipping (1 to 3 business days) - Free shipping.

Handling time: Same business day.

International shipping:

"usa-angel.com" ship the product to the customer all over the world.

International Shipping Policy for eBay:

We do international shipping. We will send it to eBay global shipping center then they will send it to you. That means we are responsible for up to a global shipping center. Then you have to take care of the rest (customs and carrier).

SHIPPING CHARGE:

"usa-angel.com" has built automated systems to ship products as quickly as possible to ensure timely receipt of your order. Also, we built automated systems for buying the postage with comparative and competitive carrier service. We ship the product by paying the shipping label from our system. Our shipping manager can’t ship the product until purchase the shipping label. “usa-angel.com” uses USPS, UPS, and FedEx to deliver orders. The item you are ordering dictates which carrier will be used. In most cases, items under 2 lbs are sent using USPS. Larger items will be sent UPS or FedEx ground. All standard deliveries can take 4 to 14 business days to arrive. Please note P.O. Boxes are not eligible for free standard delivery. If you are unable to use a physical address for shipping and use a P.O. Box, an additional shipping charge will be added to your total after the item is added to the shopping cart. If you would like to receive more information about our shipping capabilities please contact us.

Domestic Shipping:"usa-angel.com" provides free standard shipping all over the USA.

INSUFFICIENT POSTAGE OR POSTAGE DUE:

"usa-angel.com" has built automated systems for buying the postage with comparative and competitive carrier service. We ship the product by paying the shipping label from our system. Our shipping manager can’t ship the product until purchase the shipping label. Sometimes the carrier or shipper made mistake. In these circumstances, we are requesting the customer to receive or collect the package from the carrier by paying the postage due or insufficient postage due and let us know or send by e-mail or text us the invoice. We will refund you the money that you paid for the postage due or insufficient postage. This is our responsibility that how early, easily and safely deliver the product to our customers. We are sorry and apologize for any inconvenience. This is our pleasure to serve you. We appreciate your passion.

RETURN POLICY:

We would like you to be completely satisfied with your purchase. If you are not satisfied with any of the items you received and would like to return them, here is our return policy:

30 Days Return Policy:

Return the item within 30 days of receipt, and we will issue a full refund, provided the item is in the box, and in the original condition. If we shipped a wrong or damaged item, we will provide you with return shipping, otherwise, you are responsible for the return shipment.

Please keep all original cartons and packing materials. If you do not have the original shipment box, the product CANNOT be returned to us.

For the computer, if you want to return the computer, please do not create an account and password or downloaded any softer ware or change any software. Please reset the computer and return it without any change (hardware and software). Our return policy does not accept any hardware or software change.

For Vitamin, we can not accept open bottles.

If a shipment is damaged in transit a claim is filed with the shipper. The claims process can take from 2 weeks up to 6 weeks. We will always do our best to get your claim processed as quickly as possible, but we do reserve the right to complete the claims process if necessary before reshipping or refund your purchase.

In the case that an item is damaged, we will provide free replacement parts if available. Please note, if you wish to return a damaged item when replacement parts can be sent "usa-angel.com" will consider the return buyer's remorse.

Buyer’s remorse includes, but is not limited to:

- If a product does not perform as expected and is not defective/damaged, please note not all items can be returned if opened such as vitamins and supplements. Please contact us to inquire if your opened item qualifies for a return.
- Accidental orders/ordering incorrect items
- If you wish to return a damaged item instead of accepting replacement parts.

If an item is defective or we made an error processing your order a prepaid return form will be issued for the return. After we verify the item(s) are being returned we will send a replacement. Refunds are issued after the return is delivered to the "usa-angel.com" warehouse.

You must obtain an RMA (Return Material Authorization) prior to shipping an item back to "usa-angel.com".

How To Obtain an RMA:

An RMA can be obtained by sending an email to rma@usa-angel.com with the order number, and reason to return the item. We will issue an RMA number via Email, within 24 hours. The RMA number must be printed on the return shipment.

Return Address:

Ship your package to:

RMA Department:

"usa-angel.com"

2440 Berkshire Ct.
Kissimmee, FL 34746-5419

"usa-angel.com" is not liable for any guarantee or advertisement released by the manufacturer. If your product has any guarantee please contact the manufacturer for assistance.

REFUND & CREDITS:

Return the item within 30 days of receipt, and we will issue a full refund, provided the item is in the box, and in the original condition. If we shipped a wrong or damaged item, we will provide you with return shipping; otherwise, you are responsible for the return shipment.

Up to a 10% restocking fee will be applied to authorized returns due to buyer’s remorse. Shipping charges that we incur sending the item to you will not be refunded. Please note that although you may have received “FREE SHIPPING” a cost is still incurred in shipping product(s) to you, and this is the amount that will be withheld. Please feel free to contact our customer service center for any further questions regarding refunds.

A 10% restocking fee will be applied to unauthorized returns. Any returns received without authorization fall under this category.

CONTACTING CUSTOMER SERVICE FOR ORDER INQUIRES :

"usa-angel.com" has built automated systems to ship products as quickly as possible to ensure timely receipt of your order. If you have placed an order and wish to have it canceled, we will do our very best to process your cancellation request prior to your order shipping. To ensure your cancellation request is easily noticeable, be sure to use “cancellation” as the email subject. If we are unable to identify your cancellation request your email will be answered in the order it was received. After an order is shipped, we are unable to cancel or modify the order. If your order has already shipped, please accept the package and request a return authorization to return the package for a partial refund.

UNDELIVERABLE AND INSUFFICIENT ADDRESSES :

"usa-angel.com" is not responsible for shipping charges when orders are returned due to undeliverable addresses. After the order is returned a refund will be issued. All shipping costs and up to a 10% restocking fee will be deducted. Before placing an order please check to make sure you are using the correct address. Most health and beauty items under 2 lbs are shipped via USPS. Electronics and furniture are shipped using UPS, FedEx or a freight carrier. If you need to know the shipping method before placing the order, please email us and we will be happy to inform you or if necessary set up alternative arrangements.

If you are not home when the package arrives, please be sure to check the box thoroughly right away, open it and inspect the contents. If anything is damaged or missing parts, please contact us right away.

LOST SHIPMENTS AND OTHER ORDER ISSUES :

If you have not received your order and tracking shows it has been delivered you must report it to us within 30 days of the shipping date. Tracking is provided on your account so you can monitor the shipping process. If 30 days have passed since tracking shows an order as delivered "usa-angel.com" is unable to provide assistance and will not reship your order. All other issues not mentioned in the above policies also need to be brought to "usa-angel.com"’s attention within 30 days.

DAMAGED ITEMS:

"usa-angel.com" makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. It is the customer’s responsibility to thoroughly inspect packages before signing for them. Write down any visible damage such as box crushed, torn, crease, etc.; please also make sure the driver notes the damage. If the driver will wait, open the package and note damage to the product. Inform us immediately by emailing us that you have received a damaged package. If the signature is not required for delivery, if you are unable to accept delivery, or if there is concealed damage please report it to us within 24 hours of receipt. Please Do Not Refuse Shipment.

MISSING ITEM:

"usa-angel.com" makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be miss during the packaging process or the item or package can be miss during the shipping process. It is the customer’s responsibility to thoroughly inspect packages before signing for them. Write down any missing items such as open box, crease box, carrier damage box, etc.; please also make sure the driver notes the missing item. If the driver will wait, open the package and note damage to the product. Inform us immediately by emailing us that you have received a damaged package or missing item. If the signature is not required for delivery, if you are unable to accept delivery, or if there is concealed damage please report it to us within 24 hours of receipt. Please Do Not Refuse Shipment.

WRONG ITEMS:

ORDER CANCELLATION:

EXPIRATION GUARANTEE:

"usa-angel.com" Guarantees any item with an expiration date to be at least 90 days from the date of receipt or an expiration date that will allow a reasonable time to consume based on the manufacturers recommended daily serving size.

PRODUCT RECALLS:

The recall information provided here is based on manufacturers' and regulatory agencies' press releases that involve products sold through "usa-angel.com". The information includes the products involved and the steps on what you should do if you have one of the recalled items. We will post the news or blog or post or tweet on our web site or our social media page or email to the customer for any Recall product.