FAQ
Return Policy
We would like you to be completely satisfied with your purchase. If you are not satisfied with any of the items you received and would like to return them.
30 Days Return Policy:
Return the item within 30 days of receipt, and we will issue a full refund, provided the item is in the box, and in the original condition. If we shipped a wrong or damaged item, we will provide you with return shipping; otherwise, you are responsible for the return shipment.
Please keep all original cartons and packing materials. If you do not have the original shipment box, the product CANNOT be returned to us.
For the computer, if you want to return the computer, please do not create an account and password or downloaded any softer ware, or change any software. Please reset the computer and return it without any change (hardware and software). Our return policy does not accept any hardware or software change.
For Vitamin, we can't accept the open bottle.
If a shipment is damaged in transit a claim is filed with the shipper. The claims process can take from 2 weeks up to 6 weeks. We will always do our best to get your claim processed as quickly as possible, but we do reserve the right to complete the claims process if necessary before reshipping or refund your purchase.
In the case that an item is damaged, we will provide free replacement parts if available. Please note, if you wish to return a damaged item when replacement parts can be sent "usa-angel.com" will consider the return buyer's remorse.
Buyer’s remorse includes, but is not limited to:
- If a product does not perform as expected and is not defective/damaged, please note not all items can be returned if opened such as vitamins and supplements. Please contact us to inquire if your opened item qualifies for a return.
- Accidental orders/ordering incorrect items
- If you wish to return a damaged item instead of accepting replacement parts.If an item is defective or we made an error processing your order a prepaid return form will be issued for the return. After we verify the item(s) are being returned we will send a replacement. Refunds are issued after the return is delivered to the "usa-angel.com" warehouse.
You must obtain an RMA (Return Material Authorization) prior to shipping an item back to "usa-angel.com".
How To Obtain an RMA:
An RMA can be obtained by sending an email to rma@usa-angel.com with the order number, and reason to return the item. We will issue an RMA number via Email, within 24 hours. The RMA number must be printed on the return shipment.
Return Address:
Ship your package to:
RMA Department:
"usa-angel.com"
2440 Berkshire Ct.
Kissimmee, FL 34746-5419"usa-angel.com" is not liable for any guarantee or advertisement released by the manufacturer. If your product has any guarantee please contact the manufacturer for assistance.
For Computers:
We accept return within 30 days of purchase with 10% restore charge. Buyer should be paid for return shipping label. We cannot accept any change of the product. Please return the product as like you received the product.
For the computer, if you want to return the computer, please do not create account and password or downloaded any softer ware or change any soft ware. Please reset the computer and return it without any change (hard ware and soft ware).
Our return policy does not accept any hard ware or soft ware change.
Sorry to inform you that we are trying to serve our best. Our customer care manager communicates with you to solve the issue. Even we are offering you the mouse and keyboard. We shipped the computer as we described. The computer was checked, wiped by Apple. Overall we accept the return. Our return policy accepts it. Please send it back; we will refund you the money as per our return policy. Please check our return policy for more information. Again we are sorry and apologize for any inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
I'm not going to pay to ship for the item you incorrectly shipped to me all I want is the correct size of hat I initially ordered.
1) We are sorry for that mistake. Please send us a picture of it (the wrong item which you receive) for our review manager. We are responsible to send you the return shipping label as per our return policy. We will send you the right item. Also, we will enclose the return shipping label to return the wrong item into the new package. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
2) We are sorry for that mistake. Thank you for your prompt response and alsoinform you that as per our return policy we are responsible for the return mailing label for this reason. We accept the return. Our return policy accepts it. So please put the request for return. And send it back. We will refund you the money as per our return policy. Please check our return policy for more information. This is our pleasure to serve you. Thank you for your passion. Thank you
3) Thank you for your prompt response. We have already enclosed the return shipping label on the attachment. Please see the attachment and print the shipping label for returning the product. Please flow the instruction. We are waiting for your response. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
4) We are extremely sorry for that. Please check the attachment for the return shipping label for returning the wrong item and we will refund you the money after getting the returning item. We are waiting for your response. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
I bought a refurbished computer from your store. I received and use the computer in good condition but within a month the computer was broken. Can I get return the computer?
1) Thank you for your concentration that. We are extremely sorry for broken the item within a month. It was the used product as we described. Our return and refund policy is inconvenient for that. However, we will refund you the money after reviewing the case by our review manager. This is our pleasure to serve you. Thank you for your passion. Thank you
2) We are extremely sorry to inform you that our return policy does not accept the request. Our return policy is only for 30 days. Even the carrier does not allow showing the tracking information. So we are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
I placed the order yesterday. I did not receive the product yet. I want to return the product. What can I do?
Sorry to inform you that we have already requested the customer to refuse the packet/ do not receive the product then it would come back to us. We got the cancel request after sending the product. But we have already refunded the money as a customer request. The customer should have responsible for return the product. Please send it back and let us know. We are waiting for you. This is our pleasure to serve you. Thank you for your passion. Thank you
I received the product but I want to return the product. How can I return the product?
1) We are extremely sorry for that. We accept the return. Our return policy accepts it. Please put the request for a return. And send it back. We will refund you the money as per our return policy. Please check our return policy for more information. This is our pleasure to serve you. Thank you for your passion. Thank you
2) Sorry to inform you that as per our return policy we are not responsible for the return mailing label for this reason. We accept the return. Our return policy accepts it. So please put the request for return. And send it back. We will refund you the money as per our return policy. Please check our return policy for more information. This is our pleasure to serve you. Thank you for your passion. Thank you
3) Thank you for your prompt response. We have already enclosed the return shipping label on the attachment. Please see the attachment and print the shipping label for returning the product. Please flow the instruction. We are waiting for your response. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
4)We accept the return. Our return policy accepts it. So please put the request for return. And send it back. We will refund you the money or if you want to replace the item, we will replace the product. This is our pleasure to serve you. Thank you for your passion. Thank you
5) We accept the return. Our return policy accepts it. And sorry to inform you that we cannot accept the return open battle. Our return policy does not accept it. If you did not open the battle please put the request for return. And also inform you that if the product is correct, you are responsible for the return shipping label. Please send it back. We will refund you the money as per our return policy. We are waiting for your response. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
6) Please let us know, if you were open to the battle, please keep it as a gift. Do not need to send it back. Or if you were not open the battle, please send it to us. We are waiting for your response. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion.Thank you
7) Thank you for your prompt response. Sorry to inform you that we cannot accept the return open battle. Our return policy does not accept it. If you did not open the battle please put the request for return. And send it back. We will refund you the money. We are waiting for your response. Please see our return policy for more information. This is our pleasure to serve you. Thank you for your passion. Thank you
8) Thank you for your concentration that. We are extremely sorry for broken the item within a month. It was the used product as we described. Our return and refund policy is inconvenient for that. However, we will refund you the money after reviewing the case by our review manager. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
I recently made a purchase on your "usa-angel.com" online store but I was shipped an incorrect order I have tried getting ahold of you through phone calls. Please help me I need what I paid for. Youth hat you all sent me an adult size.
1) We are extremely sorry for that. We have already shipped the product as we described before getting your request. The tracking number shows it has already delivered to you.
We accept the return. Our return policy accepts it. So please put the request for return. And send it back. We will refund you the money or if you want to replace the item, we will replace the product. Or if you have already returned the product, please accept our apology and let us know the return shipping tracking number. So we can initiate a refund. Again we are sorry and apologize for any inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
2) We are sorry and apologize for that inconvenience. We understand your frustration. And this is our responsibility to deliver the product on time. But sometimes something is out of control when it was on the carrier facility on transaction toward delivery to the customer. It happens once a wiled. Please accept our apology and receive the product or return the product for a refund.
Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank youI never receipt my order. The tracking number shows my order returned to your address. Where is my product?
We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9405511201238880571910. The tracking number shows it has returned to us but we did not get the product yet. However, as per our return policy, we are offering you to get the product again or refund you the money. Please let us know. So we can send you the product again or we can initiate the refund you the money. We are waiting for your response to resolve the issue. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
I placed an order (a battle of the vitamin) and received the product but I want to return the product. How can I return the product?
Thank you for your response. We accept the return but we cannot accept the return open battle. Please let us know. Our return policy does not accept it. If you did not open the battle please put the request for return. And send it back. Sorry to inform you that we are not responsible for the return shipping label. This is a buyer's responsibility to return the product as per our return policy. And we will charge you 10% restocking fees. We will refund you the rest of the amount. We are waiting for your response. Please see our return policy for more information. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
