FAQ
Refund & Credits
Return the item within 30 days of receipt, and we will issue a full refund, provided the item is in the box, and in the original condition. If we shipped a wrong or damaged item, we will provide you with return shipping; otherwise, you are responsible for the return shipment.
Up to a 10% restocking fee will be applied to authorized returns due to buyer’s remorse. Shipping charges that we incur sending the item to you will not be refunded. Please note that although you may have received “FREE SHIPPING” a cost is still incurred in a shipping product(s) to you, and this is the amount that will be withheld. Please feel free to contact our customer service center for any further questions regarding refunds.
A 10% restocking fee will be applied to unauthorized returns. Any returns received without authorization fall under this category.
Question: Where is my refund? / I return the product but I did not get a refund.
1) Sorry to inform you that we did not get the product yet. However, after getting your request we have already refunded you the money as per our return policy. Please check your account. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
2) Thank you for your positive response. However, after getting your response we have already refunded you the money as per our conversation for settlement of the issue. Please check your account. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
3) Sorry to inform you that we did not get the product yet. Please let us know the tracking number so we can initiate a refund. We are waiting for your response. Again we are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
4)We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9405511201238880571910. However, after getting your request we have already refunded you the money. If you will get it, please send it back; don’t receive/keep the product. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
5) We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9405511201238880571910. However, after getting your request we have already refunded you the money. If you will get it, please do not send it back; please keep the product as a gift. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
6) We are sorry for that mistake. In this circumstance, we are offering you $ 5 as a partial refund for that as per our conversation. Please let us know then we will refund you $ 5. We are waiting for your response. Again we are sorry and apologize for that. This is our pleasure to serve you. This is our pleasure to serve you. Thank you for your passion. Thank you
7)Thank you for your positive response. Sorry to inform you that we offer our price. We cannot make that much after deducting Amazon’s fees, carrier charge, packaging &handling cost, employment, and office expenditure. However, we are offering you $ 2 for your respect. Please let us know. Then we will refund you $2. Again we are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
8)We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9405511201238880571910. The tracking number shows it has returned to us but we did not get the product yet. However, as per our return policy, we are offering you to get the product again or refund you the money. Please let us know. So we can send you the product again or we can refund you the money. We are waiting for your response to resolve the issue. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
The tracking number shows "Package is undeliverable". Where is my product? This item never arrived. Please give me a refund.
We are extremely sorry for that. We have already shipped the product as we described. Here is the tracking number of USPS: 9305520111402626122433. The tracking number shows "Package is undeliverable". We are trying to communicating with the carrier about that & find out from our side. Please communicate with your postman about that. Sometimes the carrier made a mistake. We hope you will get it soon. Please let us know we are waiting for your response then we will send you the product again or we will refund you the money.
Sorry to inform you that we did not get back the product yet. We are waiting for getting back the product to refund you the money as per our return policy. This is our responsibility to deliver the product to you safely. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
I received the shipment today. It only had 2, not 3 of the order. Can you send the 3rd, please?
1) We are extremely sorry to inform you that we have already shipped you the partial order delivery for our low inventory. We will send you the rest of the quantity ASAP when we will get our inventory. In this circumstance, we are requesting to wait for the rest or we will refund you the money for the rest. Please let us confirm. Again we are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
2) Thank you for choosing "usa-angel.com". We are sorry to inform you that we have already shipped the product as we described. Here is the tracking number of USPS: 9400111899563765492865. However, after getting the tracking status it shows the shipping is on the way. So we have already refunded you the money. If you will get the product, please do not send it back; please keep the product as a gift. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
I recently made a purchase on your eBay page but I was shipped an incorrect order I have tried getting ahold of you through phone calls and eBay and I get no response that is terrible customer service please help me I need what I paid for by June. Youth hat you all sent me an adult size.
We are extremely sorry for that. We have already shipped the product as we described before getting your request. The tracking number shows it has already delivered to you.
We accept the return. Our return policy accepts it. So please put the request for return. And send it back. We will refund you the money or if you want to replace the item, we will replace the product. Or if you have already returned the product, please accept our apology and let us know the return shipping tracking number. So we can initiate a refund. Again we are sorry and apologize for any inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you