FAQ
Order Cancellation
"usa-angel.com" has built automated systems to ship products as quickly as possible to ensure timely receipt of your order. If you have placed an order and wish to have it canceled, we will do our very best to process your cancellation request prior to your order shipping. To ensure your cancellation request is easily noticeable, be sure to use “cancellation” as the email subject. If we are unable to identify your cancellation request your email will be answered in the order it was received. After an order is shipped, we are unable to cancel or modify the order. If your order has already shipped, please accept the package and request a return authorization to return the package for a partial refund.
For Amazon:
Thank you for choose "usa-angel.com". We are sorry to inform you that please cancel the order from your side or communicate with Amazon to cancel the order. We are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
I'd like to cancel my order. / Please cancel my order.
1) Thank you for choosing "usa-angel.com". As per your request, we have already canceled the order. We hope you will get back soon. This is our pleasure to serve you. Thank you for your passion. Thank you
2) Sorry to inform you that we have already sent the product before getting your request. We hope you will get it soon.
We are sorry to inform you that "Amazon" does not allow to cancel the order from us, please cancel the order from your side or communicate with Amazon to cancel the order. We are sorry for that inconvenience.
If you want to return the product, please request for return and send it back to us accordingly. After getting back the product, we will refund you the money. We are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
3)Sorry to inform you that we have already sent the product before getting your request. Here is the tracking number of USPS: 9400111201238849885956. We hope you will get it soon. Please do not receive the product. Please send it back. After getting it back, we will refund you the money. We are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
Why did I have to change my payment method twice. I used the same brand new card the second time. Does this mean I get charged twice?
Thank you for choose "usa-angel.com". Sorry to inform you that we are a seller. We do not charge your card. As a seller, we use the Amazon platform for sale. The customer's card charge by the Amazon website.
We are confirming that we received only one order from you. So we are sending you one item. We hope you will get it soon. If you have any concerns, please let us know before we shipped the product. Again we are sorry and apologize for any inconvenience. This is our pleasure to serve you. This is our pleasure to serve you. Thank you for your passion. Thank you