FAQ
Missing Item
"usa-angel.com" makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be miss during the packaging process or the item or package can be missed during the shipping process. It is the customer’s responsibility to thoroughly inspect packages before signing for them. Write down any missing items such as the open box, crease box, carrier damage box, etc.; please also make sure the driver notes the missing item. If the driver will wait, open the package and note damage to the product. Inform us immediately by emailing us that you have received a damaged package or missing item. If the signature is not required for delivery, if you are unable to accept delivery, or if there is concealed damage please report it to us within 24 hours of receipt. Please Do Not Refuse Shipment.
I received the shipment today. One item is a miss. Can you send the missing item?
1)We are sorry for that. Please send us a picture of it (the item which you receive with the packet) for our review manager. We will send you the rest of them. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
2) We are sorry for that mistake. Please send us a picture of that (which you receive) for our review manager. We will send you the rest of them or we will refund you the money. We are waiting for your response. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
3) Thank you for your prompt & positive response. We are extremely sorry for that mistake. After getting your response, we have already sent you the missing item and we hope you will get it soon. Again we are sorry and apologize for that mistake. This is our pleasure to serve you. Thank you for your passion. Thank you
4) Thank you for your prompt & positive response. We are extremely sorry for that. After getting your response, we are sending you a new one and let you know the tracking number. We hope you will get it soon. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
I received the shipment today. It only had 2, not 3 of the order. Can you send the 3rd, please?
We are extremely sorry to inform you that we have already shipped you the partial order delivery for our low inventory. We will send you the rest of the quantity ASAP when we will get our inventory. In this circumstance, we are requesting to wait for the rest or we will refund you the money for the rest. Please let us confirm. Again we are sorry for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you