If you have not received your order and tracking shows it has been delivered you must report it to us within 30 days of the shipping date. Tracking is provided on your account so you can monitor the shipping process. If 30 days have passed since tracking shows an order as delivered "usa-angel.com" is unable to provide assistance and will not reship your order. All other issues not mentioned in the above policies also need to be brought to "usa-angel.com"’s attention within 30 days.