FAQ
Damaged Items
"usa-angel.com" makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. It is the customer’s responsibility to thoroughly inspect packages before signing for them. Write down any visible damage such as box crushed torn, crease, etc.; please also make sure the driver notes the damage. If the driver will wait, open the package and note damage to the product. Inform us immediately by emailing us that you have received a damaged package. If the signature is not required for delivery, if you are unable to accept delivery, or if there is concealed damage please report it to us within 24 hours of receipt. Please Do Not Refuse Shipment.
The shipping received with damage items, What can we do?
1) We are sorry for that. Please send us a picture of it (damage item which you receive) for our review manager. We will send you the new one. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion.Thank you
2) Thank you for your prompt response. We send the product as we described but it was melted on the transaction period on the carrier hand. We are sorry for that. We are responsible for that. Please let us know do you want to return & refund or return & replace the product. We will send you the return shipping label for return the damaged item. We are waiting for your response. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you
3) Thank you for your prompt response. We are extremely sorry for that mistake. After reviewing the case we have already sent you the new item again and also send you a return shipping label into the packet for return the wrong item. We hope you will get it soon. Please send the damaged item when you will get the new one. We are waiting for your response. Again we are sorry and apologize for that. This is our pleasure to serve you. Thank you for your passion. Thank you
4) Sorry to inform you that as per the picture it does not appear that the product was damaged. We have already communicated with the carrier for that. They are investigating the case. As per your mailman statement, it was delivered. So we need evidence. Please help us to resolve the issue. Again we are sorry and apologize for that inconvenience. This is our pleasure to serve you. Thank you for your passion. Thank you